Our return policy is 30 days from the date you receive your Lil Tracker. Our goal is 100% customer satisfaction. If for any reason you're not satisfied with your tracking device, just let us know and we'll provide you with an RA# and instructions to send it back for a full refund (less our actual shipping costs). Installation and configuration fees, accessories, demo items and devices used outside of the country they were originally shipped to, are non-refundable. All we ask is that you send us back the tracker and/or SIM card, and all the packaging, fully intact and without any blemishes to the product.
To begin the return process, please email firstname.lastname@example.org and provide the following information:
- Email address used to place the order
- Which items you wish to return
We'll send you an RA# and an address to ship the product and the packaging. Returns received after the 30 day return window or without an RA# will not be accepted. Please allow a 1-2 week period to process returns.