FAQ - 4G GPS TRACKER WATCHES
A: A SIM card with an active data plan operating on a compatible 4G network. For users in the US, we offer the SIM cards here: https://www.liltracker.com/pages/sim-and-data-plans
A: Our kid's watches all have the same basic safety features. The biggest differences are the size (and weight) of each model and the watch interface. Here’s a side by side comparison of our various models: https://www.liltracker.com/pages/product-comparison
Here is a short video comparison: https://www.liltracker.com/pages/how-to-videos
A: Our devices can log onto the Global Positioning System for free, however, data services are required to send this information to the parent/ guardian’s mobile phone.
A: We don't recommend it. Our GPS trackers carry an IP67 waterproof rating. This means they've been engineered to withstand being submerged in water up to 3 feet deep, for up to 30 minutes. It’s important to keep in mind that these criteria are tested in 'lab conditions' where the water is still and pure. It's best to remove your Lil Tracker prior to going swimming.
A: Battery life is dependent on usage, but rest assured that even with heavy usage, our batteries will last the entire day. And while it’s very possible that your battery could last 2-3 days, we recommend charging it nightly, just to make sure.
A: For customers in the US, we strongly recommend our SIM cards. The SIM cards we offer are designed specifically for GPS trackers and plans begin at only $5/month with no commitments (cancel anytime). Not only are they the most economical plans, set up is a cinch!
A: No. Lil Trackers operate as independent devices, so you can have any wireless provider in your mobile phone and still interact with your Lil Tracker device.
A: Yes! For security, the first person who downloads the app and connects with the device will be the account administrator. Other people can download the app and add the device, and the account administrator will receive an authorization request. They can then decide if they wish to authorize or reject the new user's request for access to the Lil Tracker.
A: As our GPS devices work on a mobile network, there is no range. As long as the device is powered on and connected to the wireless network, you can interact with it, whether it’s across the street or halfway across the world!
A: Our GPS trackers can work in countries all over the world. They work just like your mobile phone, so don’t forget that if you leave your home country, there will be roaming charges.
A: You can program up to 15 names and numbers in the device’s phonebook.
A: Our return policy is 30 days, and our warranty is one year. Click these links to view full details:
Return Policy: https://www.liltracker.com/pages/returns
A: Most users have their Lil Trackers fully configured within 5 minutes, particularly if you go with one of our SIM card options. If you do run into a problem, we offer free support. Just reach out and one of our friendly support specialists will be pleased to walk you through the set up.