30-Day Return Policy

Lil Tracker offers a 30-day return policy on eligible products. To qualify for a return, the item must be received by Lil Tracker within 30 days of delivery, unless a longer period is required by applicable law.

To begin a return, you must contact us first and request a return authorization number. Returns sent without a return authorization number may be refused or delayed.

How to Start a Return

To request a return, please email us with your order number, the reason for the return, and any relevant details.

1. Email us at support@liltracker.com.
2. Wait for return authorization and return instructions.
3. Package the item securely with all required accessories and components.
4. Ship the return using a tracked shipping method.
5. Once received, we will inspect the return and notify you regarding the refund.

Return Condition Requirements

Returned products must be in good condition and include the original accessories, packaging, manuals, and components originally included with the product.

Products may be refused, partially refunded, or subject to additional charges if they are returned damaged, missing parts, heavily used, altered, or not in acceptable resale condition, except where applicable law requires otherwise.

• The product must be clean and free of excessive wear.
• All included accessories must be returned.
• The product must not show signs of water damage, physical abuse, or unauthorized repair.
• The product must be properly packaged to prevent damage in transit.

Devices Taken Outside the Country of Delivery

Lil Tracker devices are intended for use in the country to which they are shipped. Taking a device outside the country of delivery may affect SIM service, cellular compatibility, troubleshooting, warranty support, and eligibility under our standard return policy.

Devices that have been taken outside the country they were originally shipped to may not qualify for return or refund under our standard return policy.

U.S. Orders and Import-Related Costs

For U.S. orders, Lil Tracker may ship orders DDP or otherwise pay duties, taxes, brokerage, customs-clearance, or other import-related charges on the customer’s behalf.

These import-related charges are incurred when the order enters the United States and are not refundable if the customer chooses to return the order, unless the return is due to our error, a defective product, or a refund is otherwise required by applicable law.

If a U.S. customer returns an order for reasons such as changing their mind, ordering the wrong item, or no longer needing the product, any duties, taxes, brokerage, customs-clearance, or import-related charges paid by Lil Tracker may, to the extent permitted by law, be deducted from the refund or excluded from the refundable amount.

EU Right of Withdrawal

This section applies only to eligible consumer purchases shipped to customers in the European Union where the EU right of withdrawal applies.

Eligible EU consumers generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason. To exercise this right, the customer must notify Lil Tracker of the decision to withdraw before the 14-day period expires.

After notifying Lil Tracker, the customer must send the product back without undue delay and no later than 14 days after notifying us of the withdrawal.

Return shipping for EU withdrawals

The customer is responsible for the direct cost of return shipping unless Lil Tracker has agreed to cover it, the product is defective, the return is due to our error, or applicable law requires otherwise.

Refunds for EU withdrawals

Where required by law, Lil Tracker will refund the product price and the original standard outbound delivery cost. If the customer selected a more expensive shipping option than our least expensive standard delivery option, the additional upgraded shipping cost may not be refundable.

Lil Tracker may wait to issue the refund until we have received the returned goods or until the customer has provided evidence that the goods have been sent back, whichever occurs first.

The customer may be responsible for any reduction in value resulting from handling the product beyond what is necessary to establish its nature, characteristics, and proper functioning.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, please contact us as soon as possible. We may request photos, videos, troubleshooting information, or other details so we can review the issue and determine the appropriate solution.

If the return is approved because of a confirmed defect or an error by Lil Tracker, we will provide instructions and may cover the return shipping cost where appropriate.