Contact Lil Tracker

Lil Tracker Customer Care

Contact Lil Tracker

Choose your location and the type of help you need so your message reaches the correct team.

First, choose your region

LilTracker.com serves customers in the United States and other international markets. Canadian orders and Canadian SIM plans are handled through LilTracker.ca.

You are on LilTracker.com

United States & International

Choose this option for orders placed through LilTracker.com or for customers located outside Canada.

Continue below to reach U.S. and international support, sales, or SpeedTalk Mobile assistance.

View U.S. & International Contact Options
Canadian Customers

Canada

Choose this option if you ordered through LilTracker.ca, purchased a Canadian Lil Tracker SIM plan, or need assistance from our Canadian team.

Canadian support, sales, and SIM-plan questions are handled on a separate contact page.

Go to Lil Tracker Canada
Not sure which site you ordered from? Check your order confirmation. Orders from this website show LilTracker.com.

How can we help?

Select the option that best describes your question so your message reaches the correct team.

1

Help With an Existing Order or Device

Contact Lil Tracker Support for assistance with:

  • Setup and app connection
  • GPS, calling, SOS, or chat features
  • Charging or battery concerns
  • SIM-card compatibility
  • Warranty questions
  • Returns, exchanges, or repairs

For faster assistance, include your order number, device model, SIM provider, and any helpful photos or screenshots.

Email U.S. & International Support
2

Questions Before Purchasing

Contact Lil Tracker Sales for help with:

  • Choosing a kids, senior, or pendant model
  • Product features and differences
  • Carrier and SIM compatibility
  • Shipping questions
  • Lockable watch bands
  • Autism safety needs
  • Senior care and wandering protection

Tell us who will wear the device, where it will be used, and which features matter most.

Email U.S. & International Sales
3

SpeedTalk Mobile Account Help

Lil Tracker can help you choose a compatible SpeedTalk Mobile SIM card for a Lil Tracker device.

Contact SpeedTalk Mobile directly for questions about an active SpeedTalk Mobile account, including:

  • Activation or account access
  • Billing and payments
  • Renewals or cancellations
  • Suspended or inactive service
  • Reactivation
  • Monthly plan changes

SpeedTalk Mobile manages its own monthly service plans and customer accounts.

Contact SpeedTalk Mobile

Phone and mailing information

Please contact us before mailing a product for return, repair, or exchange.

Phone Support

Lil Tracker U.S. and international support line:

1-866-683-6270

Hours:
Monday to Friday
9:00 AM to 5:00 PM Eastern Time

If we are helping another customer, please leave your name, telephone number, order number if available, and a brief explanation of the assistance you need.

U.S. Mailing Address

Lil Tracker
35A Smithfield Blvd, Suite 207
Plattsburgh, NY 12901
United States

Do not mail a return, exchange, or repair without contacting us first. A return or warranty authorization may be required.

Helpful resources

You may be able to find the answer immediately in one of these support and shopping guides.

Help & FAQs Setup Videos Returns & Exchanges Product Warranty Compare Devices SpeedTalk Mobile SIM Cards