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Support

Support

GENERAL INQUIRIES

There's a reason people rave about our customer service. That's because we take the "service" part to heart! Questions or issues regarding your GPS tracking watch order? We're standing by to assist you ASAP. That's just how we roll.

Email is the fastest way to get service, but feel free to try any of the following:

PRODUCT WARRANTY

Our customers love our products and we want to make sure that never changes! That's why we offer our Hassle-Free, One-Year Warranty for our kids GPS tracking watch products. Within 1 year from the date of your purchase, if for any reason you're unhappy with your order, simply send an email to support@liltracker.com detailing the issue and include a few photos. While we can in our sole discretion reject warranty claims, such as for abuse of our policies, under almost all circumstances you'll have a brand new Lil Tracker GPS kids watch shipped out to you ASAP. It's really that easy! Just think of it as our thanks for all of your support.*

To get the ball rolling on your warranty claim, please email support@liltracker.com and provide the following information:

  • Order#
  • Current shipping address
  • Product name and color
  • Photos of the issue with a handwritten note in the photo showing today's date

RETURNS

Your 100% satisfaction is our goal. If for any reason you're not satisfied with the kids GPS tracking watch product purchased, just let us know within 30 days from the date of your order, and we'll refund you the purchase price of your order (sans shipping cost). It's really that easy. All that we ask is that you send us back the product and the packaging intact and without any blemishes to the product (unless, God forbid, the product came out of the box with a blemish!).

To get the ball rolling on your return, please email support@liltracker.com and provide the following information:

  • Order#
  • Email address used to place the order
  • Which items you wish to return

We'll send you an RA# and an address to ship the product and the packaging. Please allow a 1-2 week period to process returns. If for any reason you have questions on your return, please contact support@liltracker.com

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